Refund Policy

This Refund Policy ("Policy") explains the terms and procedures for requesting refunds for products and services of BitCourses ("Platform"), operated by Mntad Software Solutions Establishment. Most of our products are digital (recorded courses, live workshops, paths, subscriptions, and bundles) with access granted immediately upon payment completion or transaction verification. In the Hashemite Kingdom of Jordan, e-commerce and consumer protection are subject to applicable laws; however, digital content delivered instantly is often excluded from a 14-day withdrawal right unless law or contract provides otherwise. Please read this Policy before purchase. By completing payment, you acknowledge the immediate digital nature of the content and the refund conditions below.

This Policy applies to purchases made through https://bitcourses.net or official BitCourses applications, including for example: • Recorded courses • Live workshops • Bundles and combined offers • Subscriptions • Learning paths • Any digital product or educational service explicitly offered on the Platform Unless explicitly stated, this Policy does not cover: • Purchases through unofficial external channels or partners. • Separate physical goods (if any) subject to separate terms. • Free or trial products involving no payment. Some products may include product-specific refund terms on their page; in case of conflict, Section 15 (Priority of product-specific terms) applies.

Once payment is successfully completed and access is activated, the digital service is considered to have begun delivery. Therefore: • A full refund is not guaranteed for "change of mind" after use has started. • The Platform may refuse refunds if a material portion of content was consumed, a certificate was issued, or protected materials were downloaded, per detailed terms below. • For technical errors, duplicate charges, or Platform cancellation, we commit to fair handling per Sections 4 and 13. We recommend reviewing course descriptions, curricula, live workshop requirements, and subscription duration before purchase.

You may qualify for a full or partial refund in the following cases, after verification: • Duplicate charge: the same order was charged more than once. • Proven technical failure: a Platform fault preventing access to paid content for a material period despite reasonable support efforts. • Platform cancellation: cancellation of a course, workshop, or subscription by BitCourses without an equivalent alternative. • Material reschedule: postponement or change of a live workshop that materially conflicts with your ability to attend, without an acceptable alternative (recording, credit, or suitable new date). Requests must include order number, registered email, and issue description. We may request reasonable evidence (screenshots, support messages, etc.).

For pre-recorded courses, a refund may be requested within 7 days of purchase, provided: • Your consumption does not exceed 20% of total course content (lessons/duration/units as displayed on the Platform). • You have not received a course completion certificate. • There is no evidence of abuse (account sharing, unauthorized bulk downloading, or Terms of Use violations). After 7 days, exceeding 20%, or certificate issuance, refunds are declined except under Section 4 cases (e.g., duplicate charge or proven technical failure). Specific courses marked "non-refundable" on the product page are excluded; displayed terms apply explicitly.

For live workshops: • More than 48 hours before start: full refund or credit toward another workshop (subject to Platform availability) may be requested unless product-specific terms state otherwise. • Within 48 hours of start: cash refund may not be available; we may offer a later session or partial credit at Platform discretion. • After start or attendance: no refund except under Section 4 (Platform cancellation, proven technical failure, material reschedule). • No-show: no refund unless technical circumstances prevented joining and were documented with support before/during the workshop. Link and schedule details are sent to your email; please verify contact details and time zone.

When purchasing a bundle containing multiple courses or products: • Refunds are assessed for the bundle as a whole unless the Platform allows separating specific components. • If you started using one or more components beyond allowed limits (e.g., 20% on a recorded course), full refund may be denied and partial refund or no refund may apply. • Seasonal or time-limited offers may be non-refundable or partially refundable only as stated on the offer page. • If one component is cancelled by the Platform, we may offer a substitute or proportional credit instead of full bundle refund. Review the bundle page before purchase to see if it is "final" or "partially refundable."

• Orders using a discount code or promotion: only the amount actually paid (after discount) is refunded; the code or promotion is not restored unless we decide otherwise. • Bits (Platform points/credit): if part or all of an order was paid with Bits, refund is issued in the form paid (Bits to account balance or cash for the cash portion only), per transaction record. • Bits earned from referrals or rewards are not exchanged for cash and are not refunded outside the original order in which they were applied. • For fraud or abuse of discount codes or Bits, we may refuse refunds and take account action.

No refund is due in the following cases (non-exhaustive): • Change of mind after starting digital content use outside allowed windows. • Account or login sharing with third parties. • Fraud, abusive chargebacks, or false information. • Violation of Terms of Use, Privacy Policy, or copyright laws. • Expired refund window (e.g., 7 days for recorded courses). • Request to transfer course or subscription to another user (see Section 10). • Products explicitly marked "non-refundable." • Third-party fees (bank, wallet, transfer commission) may not be refunded by us. We retain usage records to demonstrate consumption in disputes.

Unless the Platform explicitly offers a "transfer" or "exchange" option: • Enrollment cannot be moved from one course to another. • Subscriptions or remaining term cannot be transferred to another user. • Paid amounts cannot be swapped for a different product instead of refund except with support approval per internal policy. Any transfer or exchange feature shown in the UI is subject to terms displayed at request time.

• Promotions and discounts are non-stackable unless explicitly stated on the offer page. • Offers may be limited by usage cap, expiry date, or user segment (new students, etc.). • Refunds for discounted orders are calculated on the amount actually paid only. • Cancelling or changing a promotion does not create retroactive refund rights for prior purchases completed under earlier offer terms. Review offer text before applying a code.

To request a refund, contact: support@bitcourses.net Please include: • Full name and account email • Order number or payment receipt • Course/workshop/bundle/subscription name • Purchase date • Reason with any evidence (screenshots, support messages) • Payment method used Requests from unregistered emails may require additional verification. Refund requests via unofficial channels only (e.g., social media DMs without a support ticket) are not accepted.

• We review requests within 5–10 business days of receiving complete information (longer during peak periods or complex cases). • If approved, refunds are issued to the original payment method where possible (card, wallet, Bits for the Bits-paid portion). • Banks or payment providers may take an additional 5–14 days to show funds in your account. • Partial refunds are communicated with clear reasoning (consumption, discount, non-refundable fees). • If denied, we explain why and may suggest alternatives (credit, substitute workshop) where appropriate. For status inquiries, contact support@bitcourses.net with ticket number if available.

We monitor request patterns to protect the Platform and legitimate users. We may refuse or suspend accounts that: • Repeatedly request refunds after substantial content consumption. • Use bank chargebacks without attempting resolution via support first. • Share accounts or sell unauthorized access. • Submit false claims of technical failure. In serious abuse cases, we reserve the right to close accounts, revoke access, and take legal action under Jordanian law.

If this general Policy conflicts with: • Terms displayed on a specific product page (course, workshop, bundle, subscription) • A separate B2B agreement or institutional contract • Time-limited promotional offer terms The more specific product, offer, or contract terms prevail for that product only. General sections (such as fraud prevention, contact method, and governing framework) remain in effect where there is no conflict.

We may update this Refund Policy periodically. The version published on https://bitcourses.net is the current reference with a "Last updated" date. For prior purchases, the Policy in effect at purchase time applies unless law requires otherwise. For inquiries and requests: Support and refunds: support@bitcourses.net Legal email: legal@bitcourses.net Phone: +962 7 8241 8783 Address: Amman, Jordan Mntad Software Solutions Establishment — BitCourses https://bitcourses.net