Privacy Policy

Second: Privacy Policy 1. Introduction Mntad Software Solutions Establishment respects your privacy and is committed to protecting personal data related to your use of the BitCourses platform. This policy explains how we collect, use, share, and protect your personal data when you use the platform, purchase services, or otherwise interact with it. By using the platform, you acknowledge that you have reviewed and understood this policy. This policy is drafted with general consideration of personal data protection requirements in Jordan and should be finally reviewed before publication to align with the platform’s actual implementation and data flows. 2. Data Controller The entity responsible for operating the platform and processing associated data is: Mntad Software Solutions Establishment National Number: 101057860 Tax Number: 15089568 Email: privacy@bitcourses.net Address: Amman, Jordan 3. Data We Collect We may collect the following categories of data: a) Account Data Name Email address Phone number (if requested) Hashed password or account authentication data Username or internal account identifier b) Purchase and Billing Data Order and purchase details Payment amounts Payment method details or payment success notifications Invoice or receipt information Financial history linked to the account c) Usage and Platform Data Pages visited on the platform Courses enrolled in or purchased Watch time or progress within content Interaction with live sessions Device/session information, approximate IP data, and security logs d) Support and Communication Data Correspondence Support requests Complaints or inquiries Responses linked to the account e) Student Verification Data If you apply for student verification, we may collect: University name Student ID number Image of student card or ID Any relevant supporting information/documents f) Referral and Rewards Data Referral links Referral codes Reward history Bits earned, used, or pending Campaign/task data associated with the account g) Cookies and Similar Technologies We may use cookies and similar technologies to improve performance, remember preferences, analyze usage, and enhance security. 4. How We Collect Data We collect data through: Information you provide directly during registration, purchase, support, or verification Your day-to-day use of the platform and services Analytics, security, and session tools Service providers (payment, hosting, messaging, streaming, storage) as necessary to provide services 5. Purposes of Processing We process your data for: Creating and managing your account Providing courses/services you requested Processing payments and invoices Identity/verification checks when needed Operating live sessions and recorded content Tracking progress, rewards, and referrals Preventing fraud, abuse, and account sharing Responding to support requests and inquiries Improving and developing the platform Sending service-related notifications Complying with legal and regulatory obligations 6. Legal Basis for Processing We process your data as required to provide requested services, based on your consent where necessary, to fulfill legal obligations, and to protect platform security and prevent fraud/abuse, within the limits of applicable law. 7. Data Sharing We may share your data, only as necessary, with: Payment and billing providers Hosting, storage, and cloud infrastructure providers Email and notification providers Live streaming/video/file service providers Analytics, security, and technical support providers Regulatory, judicial, or governmental authorities when legally required or necessary to protect rights/compliance We do not sell your personal data as a commercial product. 8. Cross-Border Transfers Some data may be stored/processed through providers or technical infrastructure located outside Jordan, as needed to provide services and operate the platform. In such cases, we seek to apply reasonable contractual and technical safeguards appropriate to the nature/purpose of processing. Final alignment should be maintained with applicable Jordanian requirements at launch/operation. 9. Data Retention We retain data only for as long as needed for the purpose it was collected, or as required by legal/financial/regulatory obligations, or as needed to protect rights, resolve disputes, and prevent fraud. Retention periods may vary by data type, including: Account data Billing data Security logs Referral/reward logs Student verification data 10. Security We implement reasonable administrative and technical safeguards to protect data against unauthorized access, loss, misuse, alteration, or unlawful disclosure. However, no electronic system can be guaranteed 100% secure. Users are encouraged to: Choose strong passwords Avoid sharing login credentials Contact us immediately if unauthorized access/suspicious activity is suspected 11. Your Rights Subject to applicable law and service context, you may have rights to: Request access to your data Request correction/update of inaccurate data Withdraw consent where processing relies on consent Object to or restrict certain processing Request deletion where legally/technically feasible Submit inquiries or complaints regarding privacy To exercise these rights, contact us using the details in this policy. Responses depend on request nature and legal requirements. Jordan’s personal data framework generally provides rights such as notice of processing, access, correction, and withdrawal of consent (within scope), subject to applicable exceptions and controls. 12. Cookies We may use cookies and similar technologies to: Enable certain site functions Save user preferences Improve performance Analyze usage Enhance security and prevent misuse You may manage some cookie settings through your browser or consent tools, where available. 13. Children and Minors The platform does not target unlawful collection of children’s data. If we determine that data has been collected from a minor inappropriately, we may restrict the account, require guardian consent, or delete data as required by law. 14. Notices and Messages We may send service-related communications, such as: Verification messages Purchase notifications Account updates Security messages Session/workshop/status notifications We may also send marketing/informational messages where permitted or based on your preferences, with opt-out options where required. 15. Changes to This Privacy Policy We may update this policy from time to time. When material changes occur, we will publish the updated version on the platform with an updated effective date and may notify users by suitable means where needed. 16. Contact For any privacy or data-related request/inquiry, contact: Operator: Mntad Software Solutions Establishment National Number: 101057860 Tax Number: 15089568 Email: privacy@bitcourses.net Phone/WhatsApp: +962 7 8241 8783 Address: Amman, Jordan